Notification & Ticketing

Bi-directional integrations with notification and ticketing services. These are outbound integrations: rather than bringing data in, they carry alerts and cases out to the systems a team already works in, and in some cases accept status back.

In this section

• ServiceNow: exporting incidents to ServiceNow.

How outbound integrations are wired

Notification endpoints are configured on Configuration → Notifications (v1: Platform → Administration → Notifications), and each endpoint is backed by an FPL Action managed on the Actions tab of Configuration → Processors (v1: the Platform → Processors page, under its Actions tab).

Related

• Alerts & Actions: the concepts behind notifications, alerts and actions.
• Notifications: the screen reference (v1: Notifications).
• Slack Integration: the other common notification destination.