Notification & Ticketing
Bi-directional integrations with notification and ticketing services. These are outbound integrations: rather than bringing data in, they carry alerts and cases out to the systems a team already works in, and in some cases accept status back.
In this section
- PagerDuty — sending alerts to PagerDuty over its API, plus a worked demo incident.
- ServiceNow — exporting incidents to ServiceNow.
How outbound integrations are wired
In the current interface, notification endpoints are configured on Platform → Administration → Notifications, and each endpoint is backed by an FPL Action managed on the Platform → Processors page under its Actions tab.
Related
- Alerts & Actions — the concepts behind notifications, alerts and actions.
- Notifications — the screen reference.
- Slack Integration — the other common notification destination.