ServiceNow
ServiceNow has no application template, and is not a data source. It is an outbound integration (Fluency sends tickets to it), configured under System Notification Export on the Integrations page, with delivery set up on Notifications (v1: the Integrations page and Platform → Administration → Notifications).
Fluency can export system notifications to ServiceNow, creating incidents from Fluency alerts.
URL and Incident Table from ServiceNow
URL: https://developer.servicenow.com/dev.do#!/reference/api/utah/rest/
Incident table: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/csdm-implementation/reference/itsm-incident-use-case.html
Fluency Integration Configuration
- v2 interface
- Classic v1 interface
Log into Fluency. In the navigation rail, open Configuration, choose Integrations, and click + Create Integration.
In the Create Integration dialog, click the ServiceNow tile, under System Notification Export.
The Add ServiceNow panel opens. Fill in the Name and, optionally, a Description. Then enter the Url of your ServiceNow instance, the Incident Table that tickets are written to, and the Username and Password of the ServiceNow account; all four are required. Click Save to save the configuration.
Log into Fluency, open Platform → Applications in the navigation bar, and click View Integrations to open the Integrations page.
On the Integrations page, go to the New Integration view and click the ServiceNow tile, under System Notification Export.
The Add ServiceNow panel opens over the right of the page. Fill in the Name and, optionally, a Description. Then enter the URL of your ServiceNow instance, the Incident Table that tickets are written to, and the Username and Password of the ServiceNow account; all four are required. Click Save to save the configuration.
