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ServiceNow

Outbound, not ingress

ServiceNow has no application template, and is not a data source. It is an outbound integration — Fluency sends tickets to it — configured under System Notification Export on Platform → Integrations, with delivery set up on Platform → Administration → Notifications.

Fluency can export system notifications to ServiceNow, creating incidents from Fluency alerts.

URL and Scope from ServiceNow​

URL: https://developer.servicenow.com/dev.do#!/reference/api/utah/rest/

Scope: https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/concept/c_ApplicationScope.html

Incident table: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/csdm-implementation/reference/itsm-incident-use-case.html

Fluency Integration Configuration​

Log into Fluency, and navigate to the Integrations page under the Platform menu in the navigation bar.

Navigation bar with the Platform menu open on the Integrations option

On the Integrations page, go to the New Integrations tab and choose the ServiceNow integration, under System Notification Export.

Integrations page with the New Integrations tab selected

ServiceNow integration under the System Notification Export section

On the left-side panel, fill in the name and description (optional). Then, enter the URL and username of your ServiceNow APP. Incident table and scope are optional. Click "SAVE" to save the configuration.

Left-side panel with the ServiceNow name, URL, username, password, incident table and scope fields